The survey yielded 240 responses, representing 12.6% of EUI members. The largest respondent groups were researchers (47%) and fellows (18%), while most respondents have been at EUI for over a year (65%). The survey results also show that 36% of respondents visit the Library at least once a week, and 44% access online services daily. The level of satisfaction is generally in line with those of the previous surveys.
There is high satisfaction with print and eBook collections (77% of respondents are satisfied or very satisfied), whereas users highlighted gaps in the journal and eJournal collections, particularly in specialised and non-English resources.
The survey registered high satisfaction also with core Library services, such as book delivery (91% satisfied or very satisfied), staff helpfulness (85% very satisfied) and borrowing and renewals processes. As far as the Library environment and facilities are concerned, feedback is positive on workspace availability, but users raised issues with noise levels in shared spaces, Wi-Fi reliability, lack of HDMI-enabled screens, and functionality of bathrooms.
Research support is generally appreciated, as respondents value Library courses, personalised assistance, support with Open Access and Cadmus, the EUI research repository, but suggest more guidance for administrative staff.
Finally, Library announcements are well received, though respondents request more engaging and streamlined content from EUI communications in general.
The full report with statistics and comparisons with the previous two surveys (2021 and 2019) is available here.