Close sidebar Home » Services and Admin » ICT Service » User Support Open sidebar menu ICT User Support Single Point of Contact (SPOC) The EUI Helpdesk should be your first point of contact for all ICT support queries: Email: [email protected] Self-service Portal: EUI Helpdesk Portal (Xperience) Phone: [+39] 055 4685 600 Ext: 2600 The EUI Helpdesk will: answer in English and Italian be your initial point of contact for all ICT queries centrally administer all support requests (tickets) provide first line support and fixes where possible escalate issues as and when required to relevant technical units (see below for full list) Please Note: to ensure continuity of service, the phone numbers for your local ICT User Support offices will divert through to the EUI Helpdesk. View more » ICT User Support Offices Provide user support for the EUI ICT infrastructure, which includes computer room/office PCs and EUI laptops, EUI email, standard software, networking and remote computing. Assistance can be sought via: [email protected] email address EUI Helpdesk portal Telephone (ext. 2600 or [+39] 055 4685 600) In person by visiting one of the many ICT User Support Offices, staffed with ICT Technicians, across the campus View more » Audio/Visual Support Provides assistance to all Audio/Visual equipment in conference rooms and related services. Support is provided via: EUI Helpdesk portal [email protected] or [email protected] email address Telephone ext. 2600 ([+39] 055 4685 600) or ext. 2309 or ([+39] 055 4685 309) Mobile phone [+39] 345 6512453 (urgent matters only) View more » Portable Support Offers support for personally-owned laptops (Windows, Mac or Ubuntu), smartphones and tablets (Android, iOS, Windows Phone).Mainly provides assistance with EUI email, WiFi, VPN, connecting to network printers and accessing network storage areas (G: drive, etc.). Support is provided via: [email protected] email address EUI Helpdesk portal Telephone (ext. 2030 or [+39] 055 4685 030 and 2020 or [+39] 055 4685 020) In person via dedicated service desk(s) View more » Print Support Provides assistance to all Ricoh MultiFunction Printers and office printers, print rights and print quota. Support is provided via: [email protected] email address EUI Helpdesk portal Telephone (ext. 2600 or [+39] 055 4685 600) View more » Research Software Tutors Assist with use of research software at the Institute. Tutors are current researchers at the EUI who support software such as MatLab, Stata, etc., and remote computing facilities such as the HPC cluster. Appointments and requests for support are to be made via email. View more » Telephone Support Assists with all administrative matters concerning EUI phones and phone extensions, fax machines and EUI-issued service mobiles and internet keys. Support is provided via: [email protected] email address EUI Helpdesk portal Telephone (ext. 2600 or [+39] 055 4685 600) View more » Useful Governing Policies Acceptable Use Policy (AUP), detailing user responsibilities Best Effort Support vs Full Support Bring Your Own Device (BYOD) Policy, detailing usage policy for personally-owned devices Personally-owned Device Network Policy, defining network services made available to personally-owned devices Standardisation Policy, detailing level of support to standard ICT devices, services and software Supported OS Policy, detailing supported Operating Systems Support to non-Standard Computing Equipment, detailing level of support to non-standard ICT devices, services and software User Support Manager The ICT User Support group is managed by Martin Legner, assisted by Leonardo Viti. For further information call: ext. 2991 or [+39] 055 4685 991 ext. 2284 or [+39] 055 4685 284 Page last updated on 14 February 2019