ICT User Support provides for first level support for the EUI ICT infrastructure, which includes computer room/office desktop PCs, EUI service laptops and mobiles, standard software and services like EUI email, networking and remote computing. It liases directly with second level ICT support (service administrators) and/or technical units belonging to other Services in charge (Communications, Library, etc.) whenever necessary.
ICT User Support Offices are manned by an officer in charge while some are manned with one or more technicians too (see further below for details).
ICT User Support Offices are available in most buildings and are open In Term within 8.30-18.00, Monday-Friday (check ICT Service Office Hours for full details).
All phone calls are taken by the centralised EUI Helpdesk operators who will dispatch to the local ICT User Support Offices accordingly.
Please Note: any tickets submitted via EUI Helpdesk outside office hours will be dealth with during next office hours.
You should ONLY use the contact details below to request support as these are constantly monitored by IT User Support staff even if named staff below are absent.
Please Note: any requests for support sent via Teams or via email to personal email addresses of the support staff or User Support mail addresses will NOT be dealt with!
Badia User Support Office
- Support for users in:
- Badia Fiesolana (BF)
- Villa Sanfelice (SF),
- Villa Paola (VPA)
- Academic and Administrative Units:
- Library
- Max Weber Programme (MWP)
- SPS Department
- Academic Service
- Budget & Financial Affairs
- Communications Service
- Office of the President
- Office of the Secretary General
- Real Estate & Facilities Service
- Development and External Relations Service
- ICT User Support Officer:
- Maxell Fox
- Tommaso Gambassi
- Mohammad Yousefi
- Contacts:
- Phone ext. 2600 or [+39] 055 4685 600
- Offices BF147 (canteen area, next to the lift)
Convento User Support Office
- Support for users in:
- Convento di San Domenico (SD)
- Academic and Administrative Units:
- Robert Schuman Centre for Advanced Studies (RSCAS)
- Human Resources
- Language Centre (CALL)
- ICT User Support Officer :
- Alessandro Barucci, manning the desk remotely
- Contact:
- Phone ext. 2600 or [+39] 055 4685 600
- Office VF044 (Villa La Fonte)
- Office SD055 (Second Floor), on appointment only
Palazzo Buontalenti User Support Office
- Support for users in:
- Florence School of Trasnational Governance (STG)
- ICT User Support Officer :
- Maxell Fox
- Tommaso Gambassi
- Contact:
- Phone ext. 2600 or [+39] 055 4685 600
- Office BTD209 (Mezzanin)
La Fonte User Support Office
- Support for users in:
- Villa La Fonte (VF)
- Dependance (VFD)
- Academic Unit:
- ICT User Support Officer:
- Contact:
- Phone ext. 2600 or [+39] 055 4685 600
- Office VF044 (Second Floor)
Il Poggiolo User Support Office
- Support for users in
- Villa Il Poggiolo (VP)
- Tipografia (TP)
- Administrative Units:
- Accounting Service
- ICT Service
- Internal Audit Office
- ICT User Support Officer:
- VACANT (please refer to Helpdesk instructions)
- Contact:
- Phone ext. 2600 or [+39] 055 4685 600
- Office VP067 (Third Floor, EUI Helpdesk office)
Villa Salviati (building codes SA-CA, SA-IP and SA-MN)
Salviati User Support Office
- Support for users in:
- Villa Salviati Castello (SA-CA)
- Ipogeo (SA-IP)
- Manica (SA-MN)
- Academic and Administrative Units:
- Academy of Law
- HEC Department
- Historical Archives of the EU (HAEU)
- LAW Department
- ICT User Support Officer :
- Contact:
- Phone ext. 2600 or [+39] 055 4685 600
- Office SA-MN280 (Manica Entrance)
Schifanoia User Support Office
- Support for users in:
- Villa Schifanoia (VS)
- Casale (CA)
- villa Malafarsca (VM)
- Villa Raimondi (VR)
- Villino (VL)
- Academic and Administrative Units:
- Robert Schuman Centre for Advanced Studies (RSCAS)
- Crèche
- ICT User Support Officer:
- Contact:
- Phone ext. 2600 or [+39] 055 4685 600
- Office LI001 (Orangerie behind Cappella conference room)
Page last updated on 18 November 2024