Skip to content
Home » Services and Admin » ICT Service » User Support » Portable Device Support

Portable Device Support

Offering Assistance for Personally-owned Devices, such as:


Laptops:

  • GNU/Linux Ubuntu
  • macOS
  • MS Windows

 

SmartPhones and Tablets:

  • Android
  • iOS (iPhone, iPad, etc.)

 

 

Please Note: for further details on supported operating systems, check  Supported OS Policy.
 

Offering Assistance on:


 

Please note: if you are looking for assistance with Research Software please contact the   Research Software Tutors.
 
We are afraid we can NOT help with Operating System re-installations, Malware cleaning, System backups and Hardware repairs!
 

First-Come-First-Served:


Changes in Regular Schedule:

Regular schedule may change under special circumstances. Be sure to check below for any changes: 

As of Monday, September 2nd 2024, tha main Badia desk will move from office BF040 (in the bank corridor) to BF065 (above the EUI4U office).

 

Term Time Schedule (September to June inclusive):

 

Badia Fiesolana:

(President's Corridor, BF065)

Villa Salviati:

c/o ICT User Suport office (SAMN280)

Villa La Fonte:

c/o ICT User Support office
(VF044)

Monday 09:00-12:30
13:30-18:00

no service

08:30-12:00
13:00-17:30
Tuesday

09:00-12:30
13:30-18:00

no service

08:30-12:00
13:00-17:30
Wednesday

09:00-12:30
13:30-18:00

no service 08:30-12:00
13:00-17:30
Thursday

09:00-12:30
13:30-18:00

no service

08:30-12:00
13:00-17:30
Friday

09:00-12:30
13:30-18:00

no service

08:30-12:00
13:00-17:30

Off Term Schedule (July and August inclusive):

 

Badia Fiesolana:

(President's Corridor, BF065)

Villa Salviati:

c/o ICT User Support office
(SAMN280)

Villa La Fonte:

c/o ICT User Support office
(VF044)

Monday 09:00-12:00 
14:00-17:00

no service

09:00-12:00 
14:00-17:00
Tuesday 09:00-12:00 
14:00-17:00

no service

09:00-12:00 
14:00-17:00
Wednesday 09:00-12:00 
14:00-17:00
no service 09:00-12:00 
14:00-17:00
Thursday 09:00-12:00 
14:00-17:00

no service

09:00-12:00 
14:00-17:00
Friday 09:00-12:00 
14:00-17:00

no service

09:00-12:00 
14:00-17:00

 

Contacts:

If you can't get to the desks at the above times, contact Portable Device Support via:

 

Support Policy:

For details on the level of support offered, please check Personal Laptop Use Policy at EUI and Best Effort Support Policy.

 

 

Page last updated on 02 September 2024

Go back to top of the page